Warranty and Returns Policy

Warranty and Returns Policy main image Warranty and Returns Policy image

Returns

We provide a fitment guarantee, we guarantee the kit we send to you will fit your vehicle or you can return it for a replacement or a full refund. We take careful measures to ensure you get the right kit, once we receive your order we will contact you to confirm your vehicle model details to ensure the kit you order will perfectly match your vehicle.

As these kits are electrical items they are generally not returnable for refund should you change your mind. If a return is requested it will be approved at our discretion and a restocking fee may apply. Returned items purchased using zippay or afterpay will also incur additional processing fees to cover our costs.

Warranty

All E-Cruise kits are covered by a 3 Year, 50,000km warranty and if fitted to a new vehicle the warranty is extended up to the length of the vehicle manufacturers new car warranty(to a maximum of 5 years). Universal cable throttle kits are guaranteed for 2 years 40,000km. The warranty is limited to the replacement of faulty components only and does not include costs of delivery or freight, labour costs for removing or installing the item, nor does it include damage due to incorrect fitting or replacement of any batteries.